Inspection outcome: Standards met
Last inspection: 22/08/2022
Pharmacy context
The pharmacy is in a large superstore in a largely residential area near Southend-on-Sea. It receives most of its prescriptions electronically. And it provides a range of services, including NHS prescription dispensing, the New Medicine Service and the Discharge Medicines Service. It also provides medicines as part of the Community Pharmacist Consultation Service.
Inspection summary findings
Principle 1. Governance
The pharmacy routinely records and regularly reviews any mistakes that happen during the dispensing process. It shares this information with other pharmacies in the company and it uses this information to help make its services safer and reduce any future risk. The pharmacy identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information appropriately. And it regularly seeks feedback from people who use the pharmacy. The pharmacy largely keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy is good at providing ongoing training for its team members. They have structured ongoing training and get protected time set aside at work to complete it. The team discusses adverse incidents and uses these to learn and improve. The pharmacy has enough trained team members to provide its services safely. Team members can take professional decisions to ensure people taking medicines are safe. And these are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. The pharmacy highlights prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |