Inspection outcome: Standards met
Last inspection: 25/04/2019
Pharmacy context
This is a community pharmacy situated in within the supermarket store which is in a large town centre shopping centre. It opens extended hours over 7 days each week. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has systems in place to support and manage the risks when delivering its services. It keeps all the records it needs to by law to help evidence compliance with standards and procedures. It asks people for their views and deals with complaints. And uses feedback to improve the services. The pharmacy team members record and discuss mistakes and dispensing errors. They use this information to learn and make changes to their practice to improve the safety and quality of the services. They look after people’s private information and explain how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy team members are qualified and have the right skills for their roles and the services they provide. The pharmacy gets suitable help with staffing when required. And it has plans to ensure it trains more support members. This helps provide a staffing resource for the future. The pharmacy team members work together and help each other in their tasks. They undertake ongoing learning to develop their skills. And they complete practical training to improve their skills and the services for people. The pharmacy team members work with openness and honesty. And they make suggestions for improvements to help support the safe and effective delivery of pharmacy services.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for the pharmacy services provided. People can have private conversations with a pharmacist or team member in the consultation room.
Principle 4. Services, including medicines management
The pharmacy has a range of services that are available to people using the pharmacy. And it displays information about its services to promote them. It provides its services using a range of safe working practices, including the use of baskets to keep items together. And it uses dispensed by and checked by signatures to provide an audit trail to help deliver services safely. The pharmacy team members supply medicines in packs to help people to take their medicines at the right time. They provide information with the pack to show what each medicine looks like. And they supply Patient Information leaflets (PILs) each cycle with these medicines. The pharmacy sources, stores and manages medicines appropriately. It responds well to safety alerts. So, it stops the supply of medicines, to people, which are no longer fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. And it uses these to keep people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |