Tesco Instore Pharmacy (1092270)

Inspection summary findings

Principle 1. Governance

The pharmacy has a set of written procedures, which the company reviews. But, since the last review, the pharmacy team members have not signed to say that they have read all the updated procedures. So, the pharmacy is not able to demonstrate that its team members are clear about any revised processes. But the team members have a clear understanding of the roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The pharmacy team members discuss mistakes they make during the dispensing process responsibly. But they do not always record these. And the detail they record is sometimes limited. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring. The pharmacy asks people for their views and deals with complaints and uses feedback for learning to improve the services. It keeps all the records it needs to by law to help evidence compliance with standards and procedures. The pharmacy looks after people’s private information and it explains how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices, including the use of baskets to keep items together. It supplies medicines in multi-compartmental compliance packs to assist people to take their medicines at the right time. The pharmacy gets it medicines from reputable suppliers. It generally adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.