Inspection outcome: Standards met
Last inspection: 22/01/2020
Pharmacy context
This is a community pharmacy located inside a large supermarket which is situated in a large retail park on the edge of Coventry in the West Midlands. The pharmacy dispenses NHS and private prescriptions. It has extended opening hours and serves a cross-section of the local population. The pharmacy offers Medicines Use Reviews (MURs), the New Medicine Service (NMS) and seasonal flu vaccinations. And it supplies multi-compartment compliance packs to some people if they find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy has safe working practices in place. Members of the pharmacy team record and learn from their mistakes. They understand the need to protect the welfare of vulnerable people. And, the pharmacy appropriately maintains most of its records in accordance with the law. But the pharmacy does not always record accurate detail for some records of private prescriptions. This could mean that team members may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Its team members are suitably trained. The company provides them with a range of resources as part of their ongoing training. This helps keep their skills and knowledge up to date. And they take an active role to ensure the pharmacy’s services can be provided to people safely.
Principle 3. Premises
The pharmacy’s premises provide a professional environment for the delivery of its services. The pharmacy is clean, and it has enough space to safely provide the pharmacy’s services.
Principle 4. Services, including medicines management
The pharmacy largely provides its services safely. Its team members are helpful and passionate about providing services. They can help people with different needs to easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. It stores and manages its medicines well. Team members routinely identify people receiving higher-risk medicines. They make appropriate checks. But they don’t always record relevant information. This makes it harder for them to show that people are provided with the right advice to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. The pharmacy keeps its equipment clean. And, it maintains appropriate records to ensure they are fit for their intended purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |