Tesco Instore Pharmacy (1079754)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages risks associated with its services well. Members of the pharmacy team understand how to protect the welfare of vulnerable people. They protect people’s confidential information well. The safety of the pharmacy’s services is routinely monitored; team members record their mistakes and learn from them. And the pharmacy largely maintains the records that it needs to. But the pharmacy is not always recording enough detail for some of its records. This means that the team may not have all the information needed if problems or queries arise.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Its team members are competent in their roles. They are suitably trained or are undertaking the appropriate training. Staff understand their responsibilities. And the company provides members of the pharmacy team with resources to help keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy’s premises provide a suitable environment for the delivery of its services. The pharmacy is clean, and it has a separate space for private conversations and services to take place.

Principle 4. Services, including medicines management

The pharmacy generally provides its services in a safe manner. The team ensures that everyone can access the pharmacy’s services. The pharmacy delivers medicines to people safely. It obtains its medicines from reputable sources. And it stores and largely manages them appropriately. The pharmacy’s team members make relevant checks when people receive higher-risk medicines. But they don't always record any information about this. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is used in a way to help protect people’s privacy.