Inspection outcome: Standards met
Last inspection: 17/05/2023
Pharmacy context
This is a community pharmacy in a superstore in Inverness. It dispenses NHS and private prescriptions including supplying medicines in multi‐compartment compliance packs. Pharmacy team members advise on minor ailments and medicines use. And they supply over‐the‐counter medicines and prescription only medicines via 'patient group directions' (PGDs).
Inspection summary findings
Principle 1. Governance
Team members recognise and appropriately respond to safeguarding concerns. They suitably protect people's private information and keep the records they need to by law. The pharmacy has standard operating procedures to identify and manage risks. But team members follow safe working practices. But the pharmacy cannot show it has trained its team members to follow its procedures. Team members do not always record and discuss the mistakes they make. This means they may miss opportunities to learn from them and improve.
Principle 2. Staff
Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They learn to help keep their knowledge and skills up to date. And they feel empowered to raise concerns and suggest ways to improve services.
Principle 3. Premises
The pharmacy premises support the safe delivery of its services. And it effectively manages the space for the storage of its medicines. The pharmacy has suitable arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services which are accessible. And it promotes its opening hours to help people receive appropriate care. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. The team carries out checks to make sure medicines are in good condition and suitable to supply. And it has arrangements to identify and remove medicines that are no longer fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |