Inspection outcome: Standards met
Last inspection: 29/08/2019
Pharmacy context
This busy community pharmacy is located inside a large 24-hour Tesco supermarket in a residential area of Stoke-on-Trent. It dispenses prescriptions and sells a range of over-the-counter medicines. The pharmacy provides a range of NHS services, including Medicines Use Reviews (MURs), the New Medicines Service (NMS) and seasonal flu vaccinations. It also offers private services for travel health and the treatment of erectile dysfunction (ED).
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks effectively. It keeps people’s private information safe and asks for regular feedback which it uses to make improvements. The pharmacy keeps the records it needs to by law. Its team members are clear about their roles and responsibilities. They follow written procedures to make sure they complete tasks safely and they regularly review their mistakes, so that they can learn and make improvements.
Principle 2. Staff
The pharmacy team members complete training for their roles and they work well together. They complete ongoing training to keep their knowledge up to date and get regular feedback on their performance, so that they can identify and address any development needs. Team members work in an open culture and they can raise concerns and provide feedback.
Principle 3. Premises
The pharmacy provides a clean, tidy and professional environment suitable for the delivery of healthcare-based services. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy sources and stores medicines appropriately. Its services are accessible to people with different needs, but the pharmacy could be better signposted. Its services are generally well organised and managed, so people receive appropriate care. But team members do not always provide advice to people on high-risk medicines, so they may not get all the information they need.
Principle 5. Equipment and facilities
The pharmacy has suitable equipment to provide its services safely. The pharmacy team members use equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |