Inspection outcome: Standards met
Last inspection: 19/08/2019
Pharmacy context
This is a community pharmacy set within a supermarket, on the outskirts of a popular seaside resort town in Lincolnshire. The pharmacy opens over seven days each week. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. And it supplies some private health services including a travel health service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it responds appropriately to feedback it receives about its services. The pharmacy promotes a clear culture of safeguarding the safety and wellbeing of vulnerable people. And it reports concerns to protect the welfare of these people. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They continually discuss any learning and make changes to their practice to improve patient safety. And they complete regular audits to measure the effectiveness of these actions. The pharmacy generally keeps all records it must by law. But some minor gaps in these records occasionally result in incomplete and inaccurate audit trails.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. It has systems in place for supporting the learning needs of its team members through ongoing training and structured appraisals. Pharmacy team members engage in regular conversations relating to risk management and safety. And they show how they implement risk reduction actions following this learning. The pharmacy promotes how its team members can provide feedback. And feedback is used to inform service delivery and wider learning amongst the pharmacy profession.
Principle 3. Premises
The pharmacy is secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy advertises its services and makes them accessible to people. It has up-to-date procedures to support the pharmacy team in delivering its services. And its team follow these procedures well. People visiting the pharmacy receive advice and information to help them take their medicine safely. And the pharmacy identifies high-risk medicines to help make sure people taking these medicines have the support they need. The pharmacy obtains its medicines from reputable sources. And it keeps its medicines safe and secure.
Principle 5. Equipment and facilities
The pharmacy has all the equipment and facilities it needs for providing its services. It regularly monitors its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
Pharmacy details
Hewitts Circus Retail Park
Hewitts Avenue
CLEETHORPES
DN359QR
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |