Inspection outcome: Standards met
Last inspection: 13/11/2024
Pharmacy context
This is a community pharmacy inside a Supermarket in Cheltenham, Gloucestershire. The pharmacy dispenses NHS and private prescriptions. It’s team members sell over-the-counter medicines and provide advice. The pharmacy offers a few services such as the New Medicine Service (NMS), Pharmacy First and seasonal flu vaccinations. And it supplies some people’s medicines inside multi-compartment compliance packs if they find it difficult to take them.
Inspection summary findings
Principle 1. Governance
The pharmacy overall, suitably identifies and manages the risks associated with its services. Team members understand their role in protecting the welfare of vulnerable people and protect people’s confidential information appropriately. Members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting all the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. And they could do more to make sure the pharmacy’s records contain all the essential information.
Principle 2. Staff
The pharmacy has capable team members. They work well together, have a range of skills and experience, and the pharmacy provides additional resources to help keep their skills and knowledge up to date.
Principle 3. Premises
Overall, the pharmacy premises are appropriate for providing healthcare services. The pharmacy has a separate space where confidential conversations and services can take place. But some parts of the premises could be better presented.
Principle 4. Services, including medicines management
The pharmacy has organised working practices. People can easily access the pharmacy’s services. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. And members of the pharmacy team proactively identify people with higher-risk medicines so that they can provide the appropriate advice. This helps ensure they take their medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. Its equipment is suitably clean and maintained well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |