Inspection outcome: Standards met
Last inspection: 16/06/2022
Pharmacy context
This is a community pharmacy inside a Tesco store in the town of Whitehaven, Cumbria. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. Pharmacy team members give advice to people to help them manage their health, and support them in taking their medicines correctly. The pharmacy is temporarily operating under reduced opening hours.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. Team members keep the records they need to by law, and they keep people’s private information safe. The team is well equipped to manage any safeguarding concerns. But team members don't record and analyse all the mistakes they make while dispensing. And so, they may miss out on the opportunity to improve patient safety.
Principle 2. Staff
The pharmacy's team members support each other as they work to suitably provide the pharmacy's services. The team's skill mix lacks some experience, but it adequately manages the workload. Team members have some procedures in place to help raise concerns, giving feedback and suggesting improvements to provide a more effective service.
Principle 3. Premises
The pharmacy keeps its premises clean, secure, and well maintained. It has a suitable, sound‐proofed room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy effectively manages the services it offers to people. And these services are easily accessible. It correctly sources and manages its medicines. Team members provide people with appropriate advice to support them in effectively and safely taking their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. And it uses its equipment appropriately to protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |