Teleta Pharma Ltd (9011283)

Inspection summary findings

Principle 1. Governance

The pharmacy’s written procedures help team members to manage risk and deliver services safely. And its risk assessments help identify and mitigate risks associated with the services it provides. Team members record mistakes made during the dispensing process and make changes to help learn from them. They generally keep the records required by law. They keep people’s private information secure. And they know how to respond to concerns for the welfare of vulnerable people. They complete some checks of prescribers and practitioners training, but they do not ask for prescribing policies to ensure that prescribers are prescribing safely and effectively. 

Principle 2. Staff

The pharmacy has enough suitably qualified team members to help manage its workload safely. Team members complete ongoing training to develop their skills and knowledge about the products they dispense. 

Principle 3. Premises

The pharmacy premises are secure, clean and suitable for the services it provides. The pharmacy’s website details various products it supplies. But it does not always make it clear when medicines are supplied by the pharmacy and when they are supplied by the wholesaler. 

Principle 4. Services, including medicines management

The pharmacy manages the delivery of its services safely. It packages medicines appropriately for delivery to ensure they are suitable for people to use. Team members query instances of overprescribing to ensure that people are receiving medicines and products safely. They complete checks on medicines to ensure they remain fit for supply. And they respond appropriately to alerts about the safety of medicines. 

Principle 5. Equipment and facilities

The pharmacy generally has access to appropriate reference sources to support the dispensing process. Medicines are discreetly packaged and kept at appropriate storage conditions during delivery. The pharmacy’s facilities protect people’s private information.