Inspection outcome: Standards met
Last inspection: 13/08/2019
Pharmacy context
This is a community pharmacy in a largely residential area. People who use the pharmacy are mainly from the local area. The pharmacy supplies medications in multi-compartment compliance packs to people in a local care home. It provides Medicines Use Reviews and New Medicine Service checks to people.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services. It mostly protects people’s personal information well. And its team members know how to protect vulnerable people. The pharmacy largely keeps the records it needs to by law. But it could do more to make sure its records are up to date and contain all the required information. The pharmacy doesn’t always record mistakes that happen during the dispensing process. And this could make it harder for it to identify any patterns and take preventative action to make the services safer.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have completed the required accredited training for their roles or are registered on a course. They receive some ongoing training, but this is not always structured or recorded. And this makes it harder for them to show what type of training they had done.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are mostly clean and tidy. People can have a conversation with a team member in a private area. But this area has restricted space, which limits the range of services that the pharmacy can provide.
Principle 4. Services, including medicines management
The pharmacy generally provides its services in a safe and effective manner. It gets its medicines from reputable sources and mostly stores them properly. It takes the right action in response to safety alerts, to make sure that people get medicines and devices that are safe to use. But the pharmacy doesn’t always include all the required information when it dispenses multi-compartment compliance packs. So, people may not have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |