Inspection outcome: Standards met
Last inspection: 15/10/2019
Pharmacy context
This is a community pharmacy in a residential area of Skelton, Cleveland. And it is next door to the medical centre. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartment compliance packs. These help people remember to take their medicines. It also provides NHS services such as a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and written procedures in place to protect the safety and wellbeing of people using its services. It keeps the records it must have by law and keeps people's private information safe. The pharmacy equips the team to help protect the welfare of vulnerable adults and children. The pharmacy team members respond when mistakes happen. And they discuss what happened and act to prevent future mistakes. But the reviews do not have all the information needed to allow the team to identify patterns and learn from them.
Principle 2. Staff
The pharmacy team are adequately trained and skilled to provide it’s the pharmacy services offered. But the pharmacy does not have robust contingency arrangements in place to cope with staff absences. The pharmacy team do not have regular performance reviews. This could mean that gaps in their skills and knowledge are not identified and supported.
Principle 3. Premises
The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services to help people meet their health needs. The pharmacy gets its medicines from reputable suppliers. And it stores and manages these safely. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. The services are generally well managed. The pharmacy may not always give advice to people about their medicines. And when they do they don’t always record it. So, it may not be able to refer to this information in the future if it needs to.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.
Pharmacy details
Skelton Medical Centre
Windermere Drive
Skelton-In-Cleveland
SALTBURN-BY-THE-SEA
TS122TG
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |