T. A. Mack Mrpharms (1041953)

Inspection summary findings

Principle 1. Governance

The pharmacy team members complete training and work to professional standards.  They provide safe services and look after people.  The pharmacy keeps records of mistakes when they happen.  And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy team members discuss the need for new safety measures.  And they make service improvements when needed.  ​The pharmacy keeps most of the records it needs to by law. And it trains its team members to keep confidential information safe. The team members know how to respond to complaints. But the pharmacy does not tell people how they can complain.  And does not gather feedback about its services.  The pharmacy team understand their role in protecting vulnerable people.  And they have access to policies and procedures that help them do so.

Principle 2. Staff

The pharmacy enrols most of its team members onto the necessary training courses. And ensures it has the right number of pharmacy team members throughout the week. The team members support each other in their day-to-day work. They can speak up when there are problems. And suggest service improvements when needed. The pharmacist updates team members when there are service changes. But there is limited access to ongoing training. And this may prevent pharmacy team members from improving in their roles.

Principle 3. Premises

The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

Principle 4. Services, including medicines management

The pharmacy is accessible to people with mobility difficulties. It displays its opening times in the window. And provides access to patient information leaflets to let people know what services are available. The pharmacy has working instructions in place for its services. And this ensures support for the pharmacy team to work in a safe and effective way. The pharmacy dispenses multi-compartmental compliance packs. And supplies extra information to support people to take their medicines. The pharmacy sources, stores and manages its medicines. And has systems in place to identify faulty medicines. It updates the pharmacy team about high-risk medicines. And this means that team members know when to provide people with extra information.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and the pharmacy team has access to a range of up to date reference source​s. A consultation room protected people's privacy and dignity​.​