Inspection outcome: Standards met
Last inspection: 14/03/2024
Pharmacy context
This is a community pharmacy in Stockton-on-Tees, Cleveland. Its main services include selling over‐the‐counter medicines, dispensing NHS prescriptions, and providing supervised consumption of medicines to a considerable number of people prescribed treatment for substance misuse. It also provides the NHS Pharmacy First and NHS Hypertension Case Finding services. It delivers medicines for some people to their homes and supplies some people with their medicines dispensed in multi-compartment compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its team with a set of written procedures to support them to provide pharmacy services safely. The pharmacy keeps people’s sensitive information secure, and it is adequately equipped to safeguard vulnerable adults and children. Team members discuss details of mistakes made during the dispensing process and they implement changes to the way they work to help improve patient safety.
Principle 2. Staff
The pharmacy’s team members are enrolled on a suitable training course, or suitably qualified, to fulfil their roles and provide pharmacy services effectively. The pharmacy adequately supports team members to update their knowledge and skills. Team members are supported to implement changes to the way the pharmacy operates to help reduce risk and improve efficiency.
Principle 3. Premises
The pharmacy premises are generally well maintained. The pharmacy has suitable facilities to support people to speak to team members confidentially.
Principle 4. Services, including medicines management
The pharmacy offers people a range of services which are accessible and managed efficiently. Team members respond appropriately when the pharmacy receives alerts about the safety of medicines. The pharmacy generally manages and stores its medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |