Pharmacy context
The pharmacy is in a residential area in Keighley. It dispenses NHS prescriptions and sells a range of over-the-counter medicines. The pharmacist offers services to people including them Community Pharmacy Consultation Service (CPCS) and the NHS New Medicine Service (NMS). The pharmacy supplies medicines to people in multi-compartment compliance packs. And occasionally delivers medicines to people who can't leave their home. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed. The pharmacy was inspected during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has appropriate procedures in place to help manage the risks in the pharmacy. It keeps the necessary records required by law. It has clear systems in place to manage and record the mistakes made during dispensing. The pharmacist understands his responsibilities in protecting people’s private information and he keeps this information safe. The pharmacist also knows how to help safeguard the welfare of children and vulnerable adults.
Principle 2. Staff
The pharmacist is suitably skilled and adequately deals with the workload in the pharmacy. And he has processes in place to help minimise the risk of making mistakes. The pharmacist is comfortable raising concerns with the owners of the business. And understands how to raise concerns outside the organisation.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And it has a suitable room where people can speak to the pharmacist privately.
Principle 4. Services, including medicines management
The pharmacy is easily accessible to people. It provides its services safely and effectively. And it stores, sources and manages its medicines safely. The pharmacist provides people with medicines in multi-compartment compliance packs. And he manages this service adequately. He helps people taking high‐risk medicines, providing them with useful advice and information to help take their medicines safely. But the pharmacy does not always have the necessary printed information for people to take away.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |