Inspection outcome: Standards met
Last inspection: 14/10/2019
Pharmacy context
The pharmacy is located amongst several other retail units, on the outskirts of the town centre, and most people who use the pharmacy are from the local area. It dispenses prescriptions and sells a range of over the counter (OTC) medicines, as well as other health and beauty goods. The pharmacy also supplies some medicines in multi-compartment compliance aid packs, to help make sure people take them at the correct time. Other available services include Medicines Use Reviews (MURs), emergency hormonal contraception (EHC) and a local minor ailments service. The pharmacy has a Wholesale Dealer’s License and is registered with the Medicines and Healthcare products Regulatory Agency (MHRA).
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks adequately. It seeks feedback about its services and it maintains the records it needs to by law. The pharmacy has written procedures to help make sure team members complete tasks effectively and it keeps people’s private information safe. Its team members understand how to raise concerns to protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members work well together in a supportive environment. They work in an open culture and can raise concerns and provide regular feedback, which the pharmacy uses to make service improvements. The team members have regular development reviews to help make sure they identify and address any gaps in their knowledge.
Principle 3. Premises
The pharmacy provides a clean and professional environment which is suitable for the delivery of healthcare. It has a consultation room which enables it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources. It stores them suitably and carries out some checks to make sure that they are fit for supply. The pharmacy’s services are accessible and generally well managed. But its team members do not systematically identify prescriptions for high-risk medications, so people may not always get all the information they need to take their medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services and team members use the equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |