Pharmacy context
This pharmacy offers services to people at a distance through its website swiftpharm.co.uk and people can contact the pharmacy by telephone. People only access the premises for consultations on minor illnesses or the urgent supply of medicines following a referral as part of the NHS England Pharmacy First consultation service. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people to take their medicines. It dispenses medicines to people living in care homes. And it delivers medicines to people through its delivery services.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages risks for the services it provides. It informs people how they can provide feedback about its services. And it keeps people’s confidential information secure. The pharmacy keeps the records it needs to by law up to date. Its team members understand how to recognise and raise concerns to help safeguard vulnerable people. They engage in some discussions following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy employs a small and dedicated team to provide its services. Pharmacy team members are supported in their roles. They communicate well with each other. And they engage in regular conversations to help them manage workload safely. Pharmacy team members understand how to provide feedback and raise a concern at work.
Principle 3. Premises
The pharmacy premises are adequately clean and secure. They offer space for people to have a private consultation with a pharmacist. The pharmacy’s website provides information to help assure people they are accessing services from a registered pharmacy.
Principle 4. Services, including medicines management
The pharmacy does not safely manage its stock medicines. It has out-of-date medicines present in stock and not all stock medicines are appropriately packaged and labelled. The pharmacy does not effectively monitor the arrangements for storing medicines requiring refrigeration and for holding some CDs. The pharmacy obtains its medicines from reputable suppliers and its team members follow effective processes and make appropriate records when delivering its services.
Principle 5. Equipment and facilities
Overall, the pharmacy has the equipment it needs to provide its services. Its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.