Sutton Pharmacy (1034763)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team follow written instructions to help them work safely and effectively. They record their mistakes so that they can learn from them. But they do not record everything that goes wrong, so they may miss some opportunities to improve. The pharmacy generally keeps the records that it needs to keep by law. But sometimes records are incomplete which means the pharmacy may not be able to show exactly what happened. Staff know that they need to protect confidential information. But they have not had any recent training to make sure they know how to do this.

Principle 2. Staff

There are enough staff and they have received the training they need for the jobs they do. But when they have completed the basic training they get little additional training. So, their knowledge may not always be up to date.

Principle 3. Premises

The pharmacy is clean and tidy. It provides an appropriate environment for healthcare.

Principle 4. Services, including medicines management

The pharmacy’s services are easy to access, and they are generally well managed. But members of the pharmacy team do not always know when high-risk medicines are being handed out. So they may not always make extra checks or give people advice about how to take them. The pharmacy carries out some checks to help make sure that its medicines are kept in good condition. But it does not always keep records of fridge temperatures, so it cannot show that the medicines are always stored appropriately.

Principle 5. Equipment and facilities

The pharmacy team have the equipment they need for the services they provide.