Inspection outcome: Standards met
Last inspection: 10/09/2019
Pharmacy context
This is a busy community pharmacy located next to a medical centre. Most people who use the pharmacy are patients of the surgery next door, and the surrounding area is a mixture of commercial and residential properties. The pharmacy dispenses prescriptions and delivers medicines to people who are not able to collect them. It offers several other NHS services including Medicines Use Reviews (MURs), emergency hormonal contraception (EHC) and the emergency supply of medicines under a patient group directive (PGD). It also recently introduced local services for the treatment of urinary tract infections (UTI) and impetigo. Flu vaccinations are available during the relevant season and the pharmacy provides a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks appropriately. It has written procedures, which are regularly audited to help make sure team members complete tasks safely. And it keeps the records it needs to by law. The pharmacy explains how it uses and processes personal data and its team members understand how to keep people’s personal information safe. The pharmacy team members work within their competence and they understand how to raise concerns to help protect vulnerable people.
Principle 2. Staff
The pharmacy team members work well together in a busy environment. They complete structured ongoing training and get regular feedback on their development, so that they can continue to learn and improve. Team members use their professional judgement and are able to raise concerns and provide feedback on pharmacy services.
Principle 3. Premises
The pharmacy provides a professional environment which is suitable for the delivery of healthcare services. It is clean and tidy and it has a consultation room to help support the privacy and dignity of people using pharmacy services.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs. Services are well organised and suitably managed. Team members carry out additional checks to help make sure that people receive all the information they need to take their medicines correctly. The pharmacy sources and stores medicines appropriately, and it carries out some checks to help make sure that they are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. Equipment is used in a way that protects privacy.
Pharmacy details
Dawley Medical Practice
King Street
Dawley
TELFORD
TF42AA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |