Superdrug Pharmacy (9011278)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies its risks well. And its team members have adapted their working practices suitably to minimise risks to people's safety during the COVID-19 pandemic. The pharmacy has written procedures in place to help ensure that its team members work safely. And it has insurance to cover its services. Team members know how to protect people’s private information and know how to protect the safety of vulnerable people. The team records its errors and reviews them to identify the cause so that changes can be made to stop mistakes from happening again. The pharmacy keeps all the records it needs to keep.

Principle 2. Staff

The pharmacy team manages its workload safely and effectively. And team members work well together. They are supported by colleagues. And they are comfortable about providing feedback to one another, so that they can maintain the quality of the pharmacy's services.

Principle 3. Premises

The pharmacy’s premises provide a suitable environment for people to receive its services. They are sufficiently clean and secure.  The pharmacy has made some sensible adjustments to help keep people safe during the pandemic.

Principle 4. Services, including medicines management

The pharmacy provides its services safely. And makes them easily accessible for people. Staff understand the actions to take if any medicines or devices are not safe to use to protect people’s health and wellbeing. The pharmacy team gets its medicines and medical devices from appropriate sources. And it stores them properly. Team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. And, it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.