Inspection outcome: Standards met
Last inspection: 07/11/2019
Pharmacy context
This community pharmacy is in a Superdrug store within a shopping centre in Hull city centre. The pharmacy dispenses NHS and private prescriptions. The pharmacy supplies multi-compartmental compliance packs to help people take their medicines. And it delivers medication to people’s homes. The pharmacy provides the flu vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy team identifies and manages the risks associated with its services. People using the pharmacy can raise concerns and provide feedback. The team members respond well to this feedback. And they use it to improve the efficient delivery of pharmacy services. The team members have training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members record and discuss errors that happen
whilst dispensing. And they respond appropriately. As they make changes to the
way they work to reduce the risk of similar errors happening.
The pharmacy has appropriate arrangements to protect people’s private information. And it keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has a small team, and the team members work well together. The pharmacy team members receive feedback about their performance and discuss how they can make improvements. They complete some ongoing learning to keep their skills up to date. But there are not always opportunities for team members to progress with further qualification training. And not all the team members have the qualifications and skills to work in the dispensary. And this means the pharmacist adapts the way they work on a regular basis.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs. And it manages its services well. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately. The pharmacy keeps records of prescription requests and deliveries it makes to people's home. So, the team can efficiently deal with any queries.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |