Superdrug Pharmacy (1084970)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team members  follow. They have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. But the detail they record is sometimes limited. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring. The pharmacy keeps all the records as required by law, in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. 

Principle 2. Staff

The pharmacy has a small team. And the pharmacist and team members suitably provide the pharmacy’s services. The pharmacy encourages and supports the pharmacy team to learn. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. They feel comfortable to discuss their development needs with the pharmacist and raise any concerns if necessary.

Principle 3. Premises

The pharmacy's premises are secure and of a suitable size for the services the pharmacy provides. People can have private conversations with the team in the consultation room.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. It displays information about health-related topics. And it provides its services safely and effectively. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide people with advice. The pharmacy gets its medicines from reputable suppliers. And it mostly stores and manages its medicines appropriately. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy members dispense medicines into multi-compartment compliance packs to help people remember to take their medicines correctly. But they generally don’t provide written information leaflets to these to people with information about their medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.