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Pharmacy inspections

Inspection reports and learning from inspections

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Superdrug Pharmacy (1084879)

Inspection outcome: Standards met

Last inspection: 27/09/2019

Pharmacy context

The pharmacy is in the main shopping area of the city. It provides NHS and private prescription dispensing mainly to local people . The team also dispense medicines in multi-compartment compliance packs for some people. And they provide treatment and support to drug and alcohol service users. There is a flu vaccination service run by the pharmacist. There is also a travel clinic which is run by a nurse two days a week.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team work to professional standards and identify and manage risks effectively. They are clear about their roles and responsibilities. The pharmacy keeps its records up to date and these show that it is providing safe services. It manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people. The pharmacy team members sometimes log mistakes they make during the pharmacy processes.  But this isn’t always done so they may be missing opportunities to learn from  these to avoid problems being repeated.

Principle 2. Staff

Standards met

The pharmacy currently has enough qualified staff to provide safe services. The small team work well together. Training packages are provided by the company to help staff keep their skills and knowledge up to date. However, the team are not given set aside time to do this training at work and so don’t always get chance to benefit from it.

Principle 3. Premises

Standards met

The premises are generally clean and provide a safe, secure and professional environment for people to receive healthcare. There is step-free access into the pharmacy. The flooring in the shop and dispensary present a potential trip-hazard and the marked ceiling tiles detract from the image presented.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy’s working practices are safe and effective and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. But the pharmacy may be missing opportunities to provide advice and support to some people who take higher-risk medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for its services. It makes sure its equipment is safe to use.

Pharmacy details

59 Sidney Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards