Inspection outcome: Standards met
Last inspection: 10/10/2024
Pharmacy context
The pharmacy is on a busy high street in a town centre in a largely residential area. It provides NHS dispensing services, the New Medicine Service, the Pharmacy First service, blood pressure checks, NHS contraception service and flu vaccinations. The pharmacy supplies medicines in multi-compartment compliance packs to some people who live in their own homes and need this support. And it provides substance misuse medications to a small number of people.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. They record and review their mistakes so that they can learn and make the services safer. The pharmacy generally protects people’s personal information well. And people can provide feedback about the pharmacy’s services. The pharmacy keeps its records up to date and accurate. The pharmacy takes appropriate action to ensure that vulnerable people receive appropriate help.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. Team members can raise concerns to do with the pharmacy and have regular meetings. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets. They do the right training for their roles but the pharmacy doesn't always enrol its team members on accredited courses in a timely way.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. It highlights prescriptions for higher-risk medicines so there is an opportunity to speak with people when they collect these medicines. And people who get their medicines in multi-compartment compliance packs receive the information they need to take their medicines safely. The pharmacy gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |