Inspection outcome: Standards met
Last inspection: 26/02/2020
Pharmacy context
The pharmacy is located on the high street in a busy mixed commercial and residential area of north west London. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include anti-malarial medicines and seasonal flu vaccination. The pharmacy has healthy living status.
Inspection summary findings
Principle 1. Governance
The pharmacy has up-to-date written procedures to make sure the pharmacy team works safely. The pharmacy keeps its records up to date to show that medicines are supplied safely and legally. The pharmacy team satisfactorily manages the risks involved in providing its services. And they make sure that people have the information they need so that they can use their medicines in the right way. They understand their role in protecting the welfare of vulnerable people and keeping people’s information secure.
Principle 2. Staff
The pharmacy’s team members generally manage the workload within the pharmacy. They are supported in keeping their knowledge and skills up to date. Team members are comfortable about providing feedback to improve the pharmacy’s services.
Principle 3. Premises
The pharmacy's premises are clean and mostly suitable for the services provided. The consultation room is clearly signposted so people can have conversations in private.
Principle 4. Services, including medicines management
People with different needs can access healthcare services. The pharmacy gets its medicines from reputable suppliers and makes sure they are stored at the correct temperature. The pharmacy team members know what to do if any medicines need to be returned to the suppliers. They highlight prescriptions for high-risk medicines and provide people with the information they need to take their medicines safely. And they give advice to people about where they can get other support.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It uses these appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |