Inspection outcome: Standards met
Last inspection: 03/07/2024
Pharmacy context
This community pharmacy is located amongst other retail outlets in the centre of Letchworth and is open Monday to Saturday. Its main activity is dispensing NHS prescriptions, some of which it delivers to people’s homes. It also provides other NHS services including the Pharmacy First service and hypertension case-finding service.
Inspection summary findings
Principle 1. Governance
The pharmacy has up-to-date procedures to help its team members provide services safely. Team members record their mistakes and review them regularly, so they can learn and reduce risks. And they understand what they can and cannot do when there is no pharmacist present. The pharmacy keeps the records it needs to be law. It protects people’s private information well. And its team members have an understanding of their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members who have the right skills and training to provide the pharmacy’s services safely. They are supported in ongoing learning and development, and they can share ideas and suggestions to help make the pharmacy’s services better. The team uses mistakes as opportunities to learn and improve.
Principle 3. Premises
The pharmacy’s premises are suitable for the services the pharmacy provides. The pharmacy keeps its premises clean and well‐organised to help make its services safer. And the pharmacy is kept secure.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. It stores its medicines in a very organised way to reduce mistakes when dispensing. It has good processes to make sure the medicines it supplies are fit for purpose. And the pharmacy has systems to make sure people taking higher-risk medicines are given important information about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It generally keeps its equipment clean. And it has processes to make sure its equipment is safe and effective to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |