Inspection outcome: Standards met
Last inspection: 18/05/2023
Pharmacy context
The pharmacy is in a shopping centre in central Luton. It dispenses NHS and private prescriptions and provides health advice. Services include delivery, supervised consumption, blood pressure case-finding service, online doctor, community pharmacy consultation service (CPCS), discharge medicines service (DMS), new medicines service (NMS) and seasonal flu vaccinations. Health check and travel clinic medicines and vaccinations were available through the nurse-led clinic with a separate booking system.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy team members manage the risks in providing services by following suitable written procedures. They review their mistakes so they can learn and improve the quality of the services. Members of the pharmacy team keep the records they need to, to show medicines are supplied safely and legally. They understand how to protect people’s private information. And they know how to raise a concern to safeguard vulnerable people.
Principle 2. Staff
The pharmacy supports its team with ongoing training to keep their knowledge and skills up to date. They work well together to manage the workload and they know how to raise concerns. They are comfortable when providing feedback about services to the pharmacist.
Principle 3. Premises
The pharmacy’s premises are generally clean, bright and secure. The pharmacy protects people’s private information and keeps its medicines safe when it is closed.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people with a range of needs. Its working practices are safe and effective. It gets its medicines from reputable sources and stores them securely at the right temperature to make sure they are fit for purpose and safe to use. The pharmacy team knows what to do when medicines have to be returned to the suppliers. Members of the team give suitable advice to people about where they can get other support.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy keeps people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |