Superdrug Pharmacy (1042420)

Inspection summary findings

Principle 1. Governance

The pharmacy’s written procedures help manage risk so its team members can provide services safely. Team members record errors made during the dispensing process so they can learn from them. They mostly keep records required by law. They keep people’s private information secure and know how to respond effectively to concerns for people accessing the pharmacy’s services.

Principle 2. Staff

The pharmacy has suitably skilled and qualified team members to help manage the workload. Team members receive accredited training for their roles and are given regular training to help maintain their skills and knowledge. There is an open and honest culture amongst the team. And they know how to suitably respond to repeated requests for medicines liable to misuse.

Principle 3. Premises

The pharmacy premises are suitable for the services it provides. And team members ensure they keep the dispensary clean. The pharmacy’s consultation room is small and limits the ability of the team to have private conversations with people. But team members have implemented ways of working which manage the limitations effectively.

Principle 4. Services, including medicines management

Overall, the pharmacy manages the delivery of its services safely and effectively. And it makes them accessible to people. Team members carry out checks to ensure that medicines remain fit for supply and know how to respond to alerts that medicines might not be suitable to supply. They mostly store their medicines as they should. And they source medicines from licensed wholesalers.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.