Inspection outcome: Standards met
Last inspection: 21/09/2022
Pharmacy context
This pharmacy is located within a small shopping centre in South-East London. The pharmacy serves people of all age ranges and provides blood pressure checks and the New Medicine Service. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. It keeps the records it needs to by law, so it can show that supplies are made safely and legally. People who use the pharmacy can provide feedback and the pharmacy team have received training to help protect the welfare of vulnerable people. When a dispensing mistake occurs, team members generally react appropriately.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Team members have access to training materials to help keep their skills and knowledge up to date.
Principle 3. Premises
The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations. But team members could do more to ensure it is kept clean.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. Overall, the pharmacy provides its services safely. And it orders its medicines from reputable sources and stores them properly. But it does not routinely
highlight prescriptions for people taking higher-risk medicines. And this could
mean that team members miss out on opportunities to provide these people with additional
advice about how to take them safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |