Superdrug Pharmacy (1039773)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and effectively manages the risks associated with its services. And it keeps the records it needs to by law. The pharmacy has written procedures and its team members follow them. It also has adequate arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The pharmacy team has some level of training and guidance to respond to safeguarding concerns to protect the welfare of children and vulnerable adults. The pharmacy team members usually respond appropriately when errors happen. They generally take the action needed to prevent similar mistakes happening again. Although they don’t fully record all their errors. So, the team does not have information to help identify patterns and reduce mistakes.​

Principle 2. Staff

The pharmacy’s team members have the qualifications and skills they need to provide safe and efficient services. They receive feedback about their performance and discuss how they can make improvements. They are also given opportunities to complete more training and so keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy is clean and secure. And it has appropriate arrangements for people to have private conversations with the team.

Principle 4. Services, including medicines management

The pharmacy provides services that support people's health needs and manages its services well. It gets its medicines from reputable sources and generally stores and manages its medicines appropriately. Although its team members do not always write the description of medicines supplied in multi-compartmental compliance packs to help people take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and protect people’s private information.