Inspection outcome: Standards met
Last inspection: 30/09/2019
Pharmacy context
The pharmacy is in a shopping centre in Keighley town centre. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including medicines use reviews (MUR) and the NHS New Medicines Service (NMS). They provide seasonal flu vaccinations and supply medicines to people in multi-compartmental compliance packs. They provide a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow them to complete the required tasks. The pharmacy protects people’s confidential information. And, it keeps the records it must by law. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They listen to feedback from people and make changes to improve the quality of their services. Pharmacy team members record and discuss mistakes that happen when dispensing. But, they don’t always discuss or record much detail about the causes of mistakes. So, they may miss opportunities to improve and reduce the risk of further errors.
Principle 2. Staff
Pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. They regularly undertake training relevant to their roles. And, they reflect on their own performance, discussing any training needs with the pharmacist and other team members. New pharmacy team members complete a detailed induction programme. And, pharmacy team members support each other to reach their goals. They feel comfortable discussing ideas and any concerns about the pharmacy’s ways of working. And they work well together to resolve any issues.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is easily accessible to people, including people using wheelchairs. It has systems in place to help provide its services safely and effectively. And, it stores, sources and manages its medicines safely. Pharmacy team members use the available technology to help reduce the risks during the dispensing process. They dispense medicines into devices to help people remember to take them correctly. And, they provide these people with the information they need to identify their medicines. They take steps to identify people taking high-risk medicines. And they give these people advice to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |