Superdrug Pharmacy (1038908)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. The working areas are tidy and organised. The pharmacy asks its customers for their views and uses the feedback to improve services. It keeps the up-to-date records that it must by law. The team members keep people’s private information safe and they know how to protect vulnerable people. But, they do not learn enough from mistakes to prevent them from happening again.

Principle 2. Staff

The pharmacy generally has enough staff to manage its workload safely and they are actively trying to recruit a further team member. The company provides help when people are on holiday or off sick. The team members are encouraged to keep their skills up to date but they generally do this in their own time. Team members who are in training are well supported.

Principle 3. Premises

The pharmacy looks highly professional. The work areas are clean, tidy and organised. There is good signposting to a spacious consultation room so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

The pharmacy offers a good range of services. Everyone can access these services. The services are effectively managed to make sure that they are provided safely. The pharmacy team make sure that people are given the information that they need to use their medicines safely and effectively. They intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team make sure that people only get devices or medicines that are safe.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.