Inspection outcome: Standards met
Last inspection: 13/09/2024
Pharmacy context
This pharmacy is located in the rear of a Superdrug store in the town of Bury St. Edmunds. It provides a variety of services including dispensing of NHS and private prescriptions, the New Medicine Service (NMS) and onsite blood pressure testing. It also prepares medicines in multi-compartment compliance packs for people who have difficulty taking their medicines from original packs.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services well. And its team members review their mistakes regularly. It has written procedures to help the team work safely which are updated regularly. The pharmacy largely keeps the records it needs to by law. It has appropriate indemnity insurance in place. And the team knows how to protect vulnerable people.
Principle 2. Staff
The pharmacy has just enough team members to manage its workload effectively. And team members do the right training for their roles. They receive ongoing training to keep their knowledge and skills up to date. Team members have no concerns about providing feedback or raising concerns if needed.
Principle 3. Premises
The pharmacy is generally clean and tidy and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access. However, the pharmacy could do more to keep its floors free of potential trip hazards.
Principle 4. Services, including medicines management
The pharmacy provides its medicines and services safely. It gets its medicines from reputable sources, and it stores them appropriately. The team takes the right action in response to safety alerts and recalls ensuring that people get medicines and medical devices that are fit for purpose. People with different needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide a safe and effective service. And it uses this equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |