Inspection outcome: Standards met
Last inspection: 29/11/2022
Pharmacy context
This community pharmacy is in a Superdrug store in the centre of Ashington, a large town near Newcastle. Its main activities are dispensing NHS prescriptions and selling over-the-counter products. The pharmacy delivers medication to some people in their homes, and it supplies several people with their medication in multi-compartment compliance packs to help them to take their medicines. It also provides the seasonal flu vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services well. It has up-to-date written procedures that the pharmacy team follows. And it completes the records it needs to by law. Team members suitably protect people’s confidential information and they understand their role to help protect vulnerable people. The team members respond appropriately when mistakes happen, they openly discuss what happened and take suitable action to prevent future mistakes.
Principle 2. Staff
The pharmacy has a team with an appropriate range of skills and experience to support its services. Team members work well together, even under the pressure they sometimes feel. They suitably support each other in their day-to-day work. And they have opportunities to receive feedback and complete training so they can appropriately develop their knowledge and skills.
Principle 3. Premises
The pharmacy premises are clean and suitable for the services provided. And the pharmacy has appropriate facilities to meet the needs of people requiring privacy when using the pharmacy services. The premises have adequate security arrangements to prevent unauthorised access to the pharmacy.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible and help people to meet their healthcare needs. The team manages its services well and makes sure people receive their medicines when they need them. Team members support people with advice and healthcare information. They store medicines properly and they regularly carry out checks to make sure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It makes sure it uses its equipment appropriately to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |