Superdrug Pharmacy (1035563)

Inspection summary findings

Principle 1. Governance

The pharmacy has systems in place to protect the safety and wellbeing of people accessing its services. It maintains the necessary records required by law. The pharmacy proactively advertises how people can provide feedback and raise concerns. And it uses this feedback to improve people’s experiences. The pharmacy keeps people’s private information safe. Pharmacy team members have a good understanding of their roles and responsibilities. They discuss mistakes that happen during dispensing and act to reduce risks. They have the skills and training to protect the welfare of children and vulnerable adults.

Principle 2. Staff

The pharmacy has enough skilled people in place to provide its services. It supports the team by providing access to ongoing learning. The pharmacy responds well to pressure during periods of reduced staffing. The team makes plans and uses extra staffing resources when needed. The pharmacy encourages the pharmacy team members to provide feedback. And they suggest ideas for improvement. The pharmacy uses this feedback to inform the safe delivery of its services. Pharmacy team members have regular appraisals and take part in team discussions. This helps them to reflect on their performance and supports an open and honest working environment.

Principle 3. Premises

The pharmacy is clean and secure and generally presents a professional environment for the services it provides. Pharmacy team members promote the use of the private consultation room when speaking to people accessing the pharmacy’s services.

Principle 4. Services, including medicines management

The pharmacy team members work well to promote services to help improve people’s health and wellbeing. They ensure that the pharmacy is accessible. And they engage people in quality conversations about their health. The pharmacy has good records and processes to make sure people get the right medicines at the right time. The pharmacy provides medicines in devices designed to help people remember to take them. But it doesn’t always give people information leaflets with these devices. So, some people may not be receiving the full information about their medicines. The pharmacy gets its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use.

Principle 5. Equipment and facilities

The pharmacy team has access to a range of equipment for providing its services. The team completes monitoring checks to ensure equipment remains safe to use and fit for purpose.