Superdrug Pharmacy (1031656)

Inspection summary findings

Principle 1. Governance

The pharmacy team identifies and manages risks in the pharmacy satisfactorily. Team members record their mistakes and ensure they learn from them to reduce the likelihood of any recurrences. Team members are clear about their roles and responsibilities and work well together. The pharmacy keeps up‐to‐date records as they should do. The pharmacy keeps people’s private information safe and team members understand their role in protecting the safety of vulnerable people.

Principle 2. Staff

The pharmacy does not have enough members of staff to manage their workload effectively and the result of this is delays in the preparation of prescriptions and minimal advanced services being provided. The pharmacy makes sure that its team members are completing appropriate training for the jobs they do. They can use their professional judgement to decide whether it is safe to deliver a service.

Principle 3. Premises

The pharmacy's premises are suitable for the provision of its services. The premises are well maintained, and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy and to deliver some services.

Principle 4. Services, including medicines management

The pharmacy provides various services which are accessible to a range of people. The pharmacy sources, stores and manages medicines safely. This ensures that the medicines it supplies are fit for purpose. Team members identify people taking high‐risk medicines so that they can be given any extra information they may need to take their medicines safely. The pharmacy responds satisfactorily to drug alerts or product recalls so that people only receive medicines or devices which are safe for them to take.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure.