Inspection outcome: Standards met
Last inspection: 22/07/2022
Pharmacy context
This is a pharmacy at the
back of a retail store along a parade of shops in a city centre. It supplies
medicines to people against both NHS and private prescriptions. And it provides
multi-compartment compliance packs to people who need them, including those
living in residential care homes. It provides the NHS New Medicines Service, a medicines
delivery service and a needle exchange scheme.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies
and manages the risks with its services. It keeps the records it is required to
by law, and it protects the personal information of people who use the
pharmacy. Team members have some information to help them safeguard vulnerable
people. People using the pharmacy can provide feedback and team members respond
appropriately to complaints. The pharmacy has written procedures, but not all
team members know where to access the most up-to-date versions. And so, they
may not always work in a consistent way.
Principle 2. Staff
The pharmacy has a small inexperienced team with appropriate qualifications for the services provided. The pharmacy suitably manages its workload and completes key tasks in a timely manner. It provides access to training materials to support the team in their role. But it isn't able to provide day-to-day support to ensure the team has all the knowledge they need.
Principle 3. Premises
The pharmacy premises are
clean, organised and appropriate for the services delivered. The workspace has a logical flow and the pharmacy has enough
workspace for the team to work effectively. The pharmacy has a suitable soundproofed room to have private conversations.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to support the health needs of the local community. And people can easily access these services. The pharmacy delivers it services safely and effectively. And team members make suitable checks to ensure people taking higher risk medicines do so safely. They store and manage medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has
appropriate equipment for the services it provides. And it keeps its equipment
clean and well maintained to make sure it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |