Inspection outcome: Standards met
Last inspection: 10/12/2019
Pharmacy context
This pharmacy is located at the rear of the Superdrug store in the centre of the town. The pharmacy closes on Sundays when the main store remains open. The pharmacy dispenses NHS and private prescriptions. And offers advice on the management of minor illnesses and long-term conditions. It offers a range of services including supervised methadone consumption. And supplies medicines in multi-compartment compliance packs. These help people remember to take their medicines. It provides blood pressure checks and a minor aliments scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members responsibly discuss mistakes they make during dispensing. They look after people’s private information. And they know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has suitable systems in place to make sure it has enough staff to provide its services. The team members understand their roles and responsibilities in providing services. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.
Principle 3. Premises
The pharmacy is clean and secure. The premises are well maintained and offer a professional environment for the delivery of the pharmacy’s services. And people can have private conversations with the team in the consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And it displays some information about health-related topics. The pharmacy provides its services using a range of safe working practices. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into multi-compartment compliance packs to help people remember to take them correctly. The pharmacy sources its medicines from licenced suppliers. And it generally stores and manages it medicines appropriately. It takes the right action if it receives any alerts that a medicine is no longer safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |