Inspection outcome: Standards met
Last inspection: 25/09/2019
Pharmacy context
The pharmacy is in a large
city centre shopping precinct. It provides NHS and private prescription
dispensing mainly to local residents. The team also dispense medicines in
multi-compartment compliance packs for some people. And they provide treatment
and support to drug and alcohol service users. There is a seasonal flu
vaccination service.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team work to professional standards and identify and manage risks effectively. They are clear about their roles and responsibilities. They generally log mistakes they make during the pharmacy processes. And they learn from these to avoid problems being repeated. The pharmacy keeps its records up to date and these show that it is providing safe services. It manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified staff to provide safe services. Training is provided by the company and staff find this useful to help keep their skills and knowledge up to date. The small team work well together.
Principle 3. Premises
The premises are generally clean and provide a safe, secure and professional environment for people to receive healthcare. But it could do more to make sure some areas are kept clean and tidy.
Principle 4. Services, including medicines management
Overall, the pharmacy’s working practices are safe and effective and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people about where they can get other support. They take actions themselves to improve accessibility for people. Drug and alcohol service users are offered supervised consumption and a needle exchange service in a caring manner. The protection of people taking high-risk medicines could be improved.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for its services. It makes sure its equipment is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |