Inspection outcome: Standards met
Last inspection: 07/01/2020
Pharmacy context
This is a community pharmacy in a shopping centre in the south-eastern suburbs of the city of Bristol. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions and sells over-the-counter medicines and a variety of other items. The pharmacy supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It keeps the up-to-date records that it must by law. The pharmacy is appropriately insured to protect people if things go wrong. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But, they do not record all mistakes and so are missing the opportunity to learn from these in order to prevent them from happening again.
Principle 2. Staff
The pharmacy generally has enough staff to manage its workload safely. The team members are encouraged to keep their skills up-to-date and they do this in work time. But sometimes, those in training are not allocated extra time towards their courses. The team are comfortable about providing feedback to their manager to improve services and she acts on this.
Principle 3. Premises
The pharmacy generally looks professional. It signposts its consultation room well, so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
Everyone can access the services offered by the pharmacy. The services are generally effectively managed to make sure that they are delivered safely. The pharmacy team members make sure that people have the information that they need to take their medicines properly. The pharmacy gets its medicines from appropriate sources. The medicines are stored safely and generally disposed of safely. The pharmacy team make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides. And, the team members make sure that it is clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |