Inspection outcome: Standards met
Last inspection: 22/04/2021
Pharmacy context
The pharmacy is located on a high street and is open for extended hours. It mainly serves people who live locally. It supplies medicines in multi-compartment compliance packs to people who need help managing their medicines. Due to the Covid-19 pandemic the pharmacy had stopped providing face-to-face services. The inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. People who use the pharmacy can give feedback on its services. It generally keeps the records it needs to by law so that medicines are supplied safely and legally. And the pharmacy team knows how to help protect the welfare of vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process. But they don’t consistently record or review near misses. So, this may mean that they are missing out on opportunities to learn and make the pharmacy’s services safer.
Principle 2. Staff
The pharmacy has enough team members to dispense and supply its medicines safely, and they work effectively together and are supportive of one another. Team members are given some ongoing training to keep their knowledge and skills up to date. Where relevant, the pharmacy generally enrols staff on a suitable accredited training course for their role. But it does not always do this in a timely manner.
Principle 3. Premises
The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely. It obtains its medicines from reputable sources and manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |