Sunningdale Pharmacy (9011895)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages the risks associated with its services. It keeps the records it needs to by law, and it has appropriate insurance for the services it provides. The pharmacy has written procedures, so the team works safely. But the pharmacy cannot show that all team members receive training on the SOPS, so they might not always know what to do or how to complete tasks. Team members discuss any errors so they can learn from them. They keep people's information safe, and they have a basic understanding of their role in protecting vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to effectively manage the workload, and the team works well together. The team members receive the appropriate training for their roles. But the pharmacy does not have a structured approach to training, so the team members may delay developing the skills and knowledge needed for their roles and miss additional opportunities to learn.

Principle 3. Premises

The pharmacy provides a safe, secure and professional environment for people to receive healthcare services. It has consultation facilities so people can speak to a member of the team or receive services in private.

Principle 4. Services, including medicines management

The pharmacy manages its services and supplies medicines safely. The team provides people with information and advice to ensure they know how use their medicines correctly. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes checks to ensure that they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy has the right equipment and facilities to provide its services safely. Equipment is appropriately maintained and used in a way which protects people’s privacy.