Sumer Pharmacy (1041477)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably manages the risks associated with its services. Team members understand their roles and responsibilities. They know how to protect people’s private information and safeguard or support vulnerable people. The pharmacy has written procedures to make sure the team members work safely, but these are not necessarily followed in practice, so there may be occasions when the team might not always work effectively. The team members try to learn from their mistakes, but the lack of regular patient safety reviews and audits mean they could miss additional learning opportunities.

Principle 2. Staff

The pharmacy has a small close -knit team. There are enough staff to deliver the services safely. Team members get the right training for their roles. But the unstructured approach to ongoing learning and the lack of staff management systems means the pharmacy might not always identify gaps in the team members’ knowledge or skills.

Principle 3. Premises

The pharmacy is suitable for the delivery of healthcare services. But the level of cleanliness in some areas and cluttered consultation facilities potentially detracts from the overall professional image.

Principle 4. Services, including medicines management

Overall, the pharmacy sources, stores and supplies medicines safely. But working procedures are sometimes unclear, which makes it more difficult for the team to effectively demonstrate how it manages some aspects of the services. And it does not have a proper system for managing medicine safety alerts and recalls, which could mean the team delays dealing with potentially defective medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment that it needs to provide its services. But the team could do more to make sure it stores and manages health check equipment appropriately.