Inspection outcome: Standards met
Last inspection: 29/05/2024
Pharmacy context
This is a community pharmacy located next to a Medical Centre in Stroud, Gloucestershire. The pharmacy dispenses NHS and private prescriptions. It sells over the counter (OTC) medicines and offers a few services such as the New Medicines Service (NMS), local deliveries, Pharmacy First. Its team members also provide medicines inside multi-compartment compliance packs for people who find it difficult to manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy largely has appropriate systems in place to identify and manage the risks associated with its services. Members of the pharmacy team deal with their mistakes responsibly. But they are not always recording all the details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. And the pharmacy does not have the full range of standard operating procedures to provide guidance to its team. But team members understand their roles well. They know how to protect the welfare of vulnerable people. And the pharmacy protects people’s confidential information appropriately.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Team members are suitably qualified. And they are provided with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are clean, secure, and provide an appropriate environment to deliver services from. The pharmacy also has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services appropriately and efficiently. It’s team members help ensure that people with different needs can easily access the pharmacy's services. The pharmacy sources its medicines from reputable suppliers and stores its medicines suitably. But the pharmacy does not always manage its medicines in the most effective way. The pharmacy has some checks in place to ensure that medicines are not supplied beyond their expiry date. But records to help verify this are missing. And the pharmacy’s team members are not always identifying people who receive higher-risk medicines or making the relevant checks. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And its equipment ensures people’s confidential information is secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |