Inspection outcome: Standards met
Last inspection: 18/11/2019
Pharmacy context
This community pharmacy is located on a busy road, just off the main ring road surrounding the town centre. The pharmacy dispenses prescriptions and sells a limited range of over-the-counter (OTC) medicines. It provides some medicines in multi-compartment compliance aid packs to help make sure that people take them correctly, and it also provides a home delivery service for people who are unable to collect their medicines. The pharmacy does not have a consultation room, so it does not provide any other services except a limited number of Medicines Use Reviews (MURs) using alternative arrangements.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. It keeps the records it needs to by law and makes sure that it protects people’s private information. Team members follow written procedures to help make sure they complete tasks safely. They are clear on their roles and responsibilities and understand how to raise concerns to help protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members hold the appropriate qualifications for their roles. They complete regular ongoing training and get feedback on their development, so that they can learn and improve. And they can raise concerns and provide feedback. But they do not always receive regular or timely responses to issues that are raised and contingency arrangements for some unplanned absences are lacking, which may impact on service provision.
Principle 3. Premises
The pharmacy provides a secure environment for the provision of healthcare services. But some of the interior fixtures and fittings are worn and dated, which detracts from the overall appearance. And it does not have a consultation room, so people may not always be able to access an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy sources, stores and manages medicines appropriately. Its services are available to people with different needs and they are suitably managed to help make sure that people receive appropriate care.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services and team members use equipment in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |