Inspection outcome: Standards met
Last inspection: 04/09/2019
Pharmacy context
This is a community pharmacy situated on a main road and residential area of Luton in Bedfordshire. The pharmacy dispenses NHS and private prescriptions. It offers some services such as Medicines Use Reviews (MURs), the New Medicine Service (NMS), administers travel vaccinations and flu vaccinations during the winter season. It provides treatment for chlamydia and supplies Emergency Hormonal Contraception (EHC). The pharmacy also supplies multi-compartment compliance aids to people if they find it difficult to manage their medicines. And, some people’s prescriptions are assembled from another part of the company’s premises.
Inspection summary findings
Principle 1. Governance
The pharmacy operates in a safe manner. It identifies and manages risks appropriately. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. They understand how they can protect the welfare of vulnerable people. And, they protect people's privacy well. The pharmacy generally maintains its records in accordance with the law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. And, they keep their skills and knowledge up to date by completing regular training.
Principle 3. Premises
The pharmacy's premises provide a professional environment for the delivery of its services. The premises are clean and secure. And, there is plenty of space available for its services to be provided safely.
Principle 4. Services, including medicines management
The pharmacy sources, stores and manages its medicines well. The pharmacy team is helpful and tries to ensure that people with different needs can easily access the pharmacy’s services. Overall, the pharmacy provides its services safely and effectively. Team members highlight prescriptions that require extra advice and take care with most people who receive higher-risk medicines. But they don’t record this information or routinely ensure that this happens for people with compliance aids. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. Its equipment is clean, well maintained and used in a way that helps to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |