Pharmacy context
The pharmacy is in Goole, North Humberside. And it is next door to a small GP surgery. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to its services. The pharmacy mostly keeps the records it needs to by law. And the pharmacy team members know how to protect the safety of vulnerable people. The pharmacy has some procedures for pharmacy team members to follow. But these are not regularly reviewed. And so the pharmacy's procedures may be out of date.
Principle 2. Staff
The pharmacy has a small team and both the dispensers work well together. The pharmacy holds regular meetings and so team members have the opportunity to raise ideas to improve services. But they didn't have a formal training plan. So they may miss the opportunity to improve their knowledge and skills.
Principle 3. Premises
The pharmacy is secure and it is a suitable environment for providing pharmacy services. It has an adequately sized consultation room suitable for people to have private conversations with the pharmacist. The pharmacy has an overall professional image. But there are some outstanding maintenance issues.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy gets its medicines from reputable suppliers. And it mostly stores and manages its medicines appropriately. The pharmacy has suitable processes to deliver medicines to people's homes. And it asks people to sign for their medicines on receipt. So, it has a audit trail in case of queries. The pharmacy processes may not always identify people who take higher-risk medicines. And this may mean that these people do not always get the information they need to help take their medicines safely.
Principle 5. Equipment and facilities
Equipment required for the delivery of pharmacy services is readily available. And the pharmacy stores and uses this equipment in a way that protects the privacy and dignity of people.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |