Inspection outcome: Standards met
Last inspection: 28/09/2022
Pharmacy context
The pharmacy is in the rural village of Elmswell in Suffolk. Its main services include dispensing NHS prescriptions, selling over-the-counter medicines and administering COVID-19 vaccinations. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it offers a medicine delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services appropriately. It keeps people’s private information secure and it keeps the records it must by law. The pharmacy encourages feedback from members of the public. And it responds well to feedback by acting on people's comments to improve access to healthcare services. Pharmacy team members understand how to recognise and respond to safeguarding concerns. And they engage in shared learning to help reduce risk following mistakes made during the dispensing process.
Principle 2. Staff
The pharmacy has a dedicated team of people who work together well. Pharmacy team members demonstrate enthusiasm for their roles. And they are confident in sharing their thoughts and ideas at work. The pharmacy uses their feedback to help inform how it provides its services. Team members are supported in learning and developing skills relevant to their roles. And they engage in conversations to help minimise risk.
Principle 3. Premises
The pharmacy premises are secure and maintained to an appropriate standard. They provide a suitable space for the delivery of healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are fully accessible to people. Pharmacy team members regularly engage people in conversations about their health and their medicines. And they take opportunities through the health check service to support people in identifying positive changes they could make to improve their health and wellbeing. The pharmacy obtains its medicines from reputable sources. And It mostly stores its stock medicines safely and securely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. It monitors this equipment to ensure it remains safe to use. And pharmacy team members act with care by using the equipment in a way which protects people’s confidentiality.
Pharmacy details
Unit 1
Cattlepens
Station Road Elmswell
BURY ST. EDMUNDS
IP309HD
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |