Inspection outcome: Standards met
Last inspection: 09/12/2019
This Healthy Living Pharmacy (HLP) is in a small parade of shops in Wallington, Surrey. It dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy dispenses some medicines in multi-compartment compliance aids for those who may have difficulty managing their medicines. It also offers a home delivery service for people who can’t get to the pharmacy themselves.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing most risks effectively. The pharmacy logs the mistakes it makes during the dispensing process. The pharmacist reviews them with the team so that they can learn from them and avoid problems being repeated. The pharmacy keeps the records it needs to by law. Team members understand how they can help to protect the welfare of vulnerable people. They manage and protect confidential information well, and let people know how their private information will be used. The pharmacy has adequate insurance in place to help protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy’s premises are looking dated, but they are clean and reasonably maintained. The consultation room is adequate for the services provided by the pharmacy.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. It sources, stores and generally manages medicines safely, and so makes sure that the medicines it supplies are safe for people to take. The pharmacy takes appropriate steps to identify people supplied with high‐risk medicines and records the details that it needs to. It responds well to drug alerts or product recalls to make sure people only get medicines or devices which are safe. And it keeps a record of the checks it makes to keep people safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy makes satisfactory use of its facilities to keep people’s private information safe.
150 Stafford Road
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|